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Refund policy

  • Returns Policy and Process

    Process

    Customer satisfaction is central to our ethos, our bags are high quality and made only with the best fabric and stitching. We understand that from time to time you may need to return an item to us.  We will do our best to ensure this is a simple process.

    Please notify us through email or website with photographs of the issue within 7 days.

    • Before returning any items, please contact our Customer Service Team at contact@okikoki.com.au to discuss your reason for requiring a return and organise an approved return of the item to OKI KOKI.
    • You may be asked to send or email photos of any damage or deficiency.
    • When preparing your item for return:
      • Please use a sufficiently sized bag or satchel to ensure the product is not squashed or crumpled.
      • Please ensure the item is folded appropriately
      • Please include a copy of your receipt and if possible, a printout of any email dialogue
    • Please address your return to:

    OKI KOKI
    Customer Services Manager
    P O BOX 141, Oakleigh South VIC 3167 Australia

    • OKI KOKI will contact you on receipt of the item and arrange for either a replacement item, credit or refund where appropriate.

    Policy

    Customer should notify OKI KOKI through email or website with photographs of the issue within 7 days, and following liaison with OKI KOKI, return the product to OKI KOKI as per returns process.

    • OKI KOKI will inspect returned product and liaise with customer if necessary
    • Customer will be offered alternative product, credit or refund
    • Return of funds will be within 7 business days from receipt of the recipient’s bank details. All refunds will be done by bank transfer.
    • OKI KOKI is not obliged to pay for customer postage when returning an item. For damaged or deficient goods, OKI KOKI will pay for the postage of the replacement items.
    • OKI KOKI is not obligated to offer a credit, replacement or refund for products that are not returned, are damaged in transit, or never arrive.
    • OKI KOKI follows the Australia Consumer Regulation

     

    • OKI KOKI encourages the customer to take photos of the item prior to return.